Refund and Return Policy

At our store, we stand behind the quality of our watches and accessories. We want you to be completely satisfied with your purchase. However, we understand that sometimes a return may be necessary. Our return and refund policy is designed to be as transparent and straightforward as possible.

1. 90-Day Return Guarantee
We offer an extended return period so you have plenty of time to evaluate your new item. You have 90 days from the delivery date to initiate a return.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging.

2. Refund Process
Once your return has been received and inspected by our quality control team, we will send you an email notifying you whether your refund has been approved or declined.

• Approved Refunds: Your refund will automatically be issued to the original payment method used for your purchase. Please note that your bank or card provider may take several business days to process the refund.

3. Return Shipping Costs
Customers are responsible for the cost of returning items. Original shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Damaged or Defective Items
We take great care when packaging our products. However, if you receive a damaged or defective item, we will work to resolve the issue as quickly as possible.

• Please contact us within 48 hours of delivery through our official support channels.

• Provide your order number and clear photos showing the damage or defect.

• If the defect is confirmed, we will offer you a replacement at no additional cost or a full refund.

5. How to Initiate a Return
To initiate a return, please contact our support team through our store’s official contact channels. Our team will provide you with all necessary instructions and the appropriate return address.

Email: contact@stilerbe.com